What is the turnaround time?
Our standard turnaround time is 6x weeks from the day you approve your final design to all major metro area’s. Unfortunately, it is not possible to speed up this process for our standard garments. However, if you need custom apparel in a shorter turnaround time, simply click here to access our High-Priority Premium Rush Service. This service has a turnaround time of 7 – 10 business days, from the day you approve your final design. Please note that limited garments and designs are available with this service.
What if I didn't receive my order in 6 weeks?
We aim to deliver your order within 6 weeks from the day you approve your artwork after placing the order with us. The pre-production sign off is usually sent to you via email within 24 to 48 hours of you placing the order with us. Please note that your order might get delayed if we are waiting to hear from you for your pre-production sign off. We send the pre-production signoff through a system called smartsheet to your email. Make sure to check your inbox (and sometimes spam folder) to approve it before we will start stitching. In any case you didn't receive your order within 6 weeks after approving your artwork, feel free to reach us.
I need to be invoiced, is this possible?
It sure is! Chat with our team can take down your details and pass it on to one of our dedicated account managers who will be in touch ASAP with an invoice. Just click here to start the process.
Where can OTG deliver to?
We can deliver to any country in the world! If you are unable to select your country in the checkout, it simply means we haven’t delivered there yet. In this case, please send an e-mail to info@onthegosports.com.au asking for your country to be added. Our team will do this for you immediately.
Are the garments good quality?
All our garments have been tested and developed to ensure they are the best quality possible. We have spent hundreds of hours working on each product to ensure it is not only top quality, but comfortable and will stand the test of time.
Do I get to confirm my design before production?
Yes! You will receive your pre-production sign off via email within 24 to 48 hours of you placing the order with us.
We send the pre-production signoff through a system called smartsheet to your email.
Make sure to check your inbox (and sometimes spam folder) to approve it before we will start stitching!