PRIVACY POLICY

OTG CUSTOM APPAREL

Website: https://onthegosports.com.au

ABN: 84 380 256 911

Registered Entity: The Trustee for JB & SH Family Trust

1. INTRODUCTION

At OTG Custom Apparel, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, purchase our products, use our custom apparel design services, communicate with us or otherwise interact with our business.

OTG Custom Apparel ("OTG", "we", "us" or "our") is a registered business name associated with The Trustee for JB & SH Family Trust, ABN 84 380 256 911, an Australian discretionary trading trust.

This Privacy Policy applies to our website at onthegosports.com.au, our online store, associated digital services, customer communications and other authorised sales channels.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our operations.

2. PERSONAL INFORMATION WE COLLECT

We may collect personal information that is reasonably necessary for our business activities, including:

• Identity information: Your name, organisation, club or team name and relevant contact details.

• Contact information: Email address, telephone number, billing address and delivery address.

• Order information: Products purchased, order history, quantities, sizes, customisation requirements, invoices and transaction records.

• Design information: Logos, artwork, team names, player names, numbers, personalisation details and other information supplied for custom apparel production.

• Payment information: Payment status, transaction references, payment method details and billing information. Payment card information is generally processed by our authorised payment service providers.

• Communication records: Emails, customer service enquiries, live chat conversations, social media messages, feedback and correspondence.

• Marketing preferences: Your interests, subscriptions, communication preferences and interactions with our marketing campaigns.

• Website usage information: IP address, browser type, device information, pages visited, referral sources and other information collected through cookies and similar technologies.

Where you provide personal information about another individual, such as a team member or player, you should ensure that you are authorised to provide that information and that the individual has received any required privacy notice.

We may also collect limited employment-related information where you apply for a position with OTG.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

• Visit or interact with our website.

• Create an account or place an order.

• Use our online custom apparel design tools.

• Request a quotation or submit artwork.

• Communicate with our customer service team.

• Contact us through email, telephone, live chat or social media.

• Subscribe to newsletters or promotional communications.

• Participate in competitions, promotions, surveys or events.

• Provide feedback, reviews or testimonials.

We may also receive information from third parties where reasonably necessary, including payment providers, delivery partners, technology platforms, marketing services and business partners.

Information may also be collected automatically through cookies, analytics tools and similar technologies when you interact with our website.

Where practicable, we will explain why information is being collected and how it will be used.

If you choose not to provide certain information, we may be unable to process your order, provide requested services or respond fully to your enquiry.

4. HOW WE USE PERSONAL INFORMATION

We collect and use personal information for legitimate business activities, including:

4.1 Orders and Customer Services

• Processing and fulfilling orders.

• Creating quotations, invoices and transaction records.

• Managing payments, refunds and returns.

• Preparing and manufacturing customised apparel.

• Arranging shipping and delivery.

• Responding to customer enquiries and complaints.

• Providing order confirmations, production updates and delivery notifications.

4.2 Website and Service Improvements

• Operating and maintaining our website.

• Improving website performance and usability.

• Analysing customer preferences and shopping behaviour.

• Developing new products and services.

• Troubleshooting technical issues.

• Preventing fraud, misuse and unauthorised access.

4.3 Marketing and Communications

Where permitted by applicable law, we may use personal information to:

• Send newsletters and promotional communications.

• Inform customers about new products, collections and services.

• Share special offers, promotions and events.

• Personalise website content and customer experiences.

• Measure the effectiveness of advertising and marketing campaigns.

• Communicate with existing customers about relevant products and services.

We comply with applicable direct marketing requirements, including the Spam Act 2003 (Cth).

You may opt out of promotional emails at any time using the unsubscribe link provided in the communication or by contacting us directly.

4.4 Legal and Administrative Purposes

We may use personal information to:

• Maintain financial and business records.

• Meet taxation, accounting and regulatory obligations.

• Investigate suspected fraud or unlawful activity.

• Resolve disputes.

• Enforce contractual rights.

• Comply with applicable laws and lawful requests from authorities.

5. E-COMMERCE AND THIRD-PARTY SERVICE PROVIDERS

Our website operates using Shopify and may integrate with third-party applications and services to support our e-commerce activities.

These services may include:

• Shopify: Online storefront, product catalogue, checkout, customer accounts and order management.

• Payment service providers: Secure payment processing and transaction management.

• Customer relationship management platforms: Customer support, live chat, customer records and marketing communications, including Crisp.

• Shipping and logistics providers: Order fulfilment, delivery and shipment tracking.

• Website analytics services: Website performance measurement and customer behaviour analysis.

• Advertising and social media platforms: Marketing campaigns, audience measurement and advertising performance.

• Custom apparel design and production services: Processing approved artwork, product specifications and manufacturing instructions.

We disclose personal information to service providers only where reasonably necessary for the services they perform or as otherwise permitted by law.

Third-party service providers may process information according to their own privacy policies and contractual arrangements with OTG.

We encourage customers to review the privacy policies of relevant third-party platforms where appropriate.

6. COOKIES, ANALYTICS AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags and similar technologies to support website functionality and improve customer experiences.

These technologies may be used for:

• Maintaining shopping carts and checkout sessions.

• Remembering website preferences.

• Understanding website traffic and visitor behaviour.

• Measuring website performance.

• Analysing marketing campaign effectiveness.

• Delivering relevant advertising.

• Supporting remarketing and advertising audience creation.

We may use services such as Shopify Analytics, Google Analytics, Meta advertising technologies and other authorised analytics or marketing platforms where configured.

Some cookies are necessary for website functionality, while others support analytics, personalisation or advertising.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential tracking technologies.

7. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business, fulfil orders or comply with legal obligations.

These recipients may include:

• Employees, contractors and authorised representatives.

• Manufacturers, printers and apparel production partners.

• Courier companies and delivery providers.

• Payment processors and financial institutions.

• Website hosting, IT and technical support providers.

• Customer service and CRM platforms.

• Marketing, advertising and analytics service providers.

• Professional advisers, including accountants and legal representatives.

• Government authorities and regulators where disclosure is required or authorised by law.

We do not sell customer contact lists as a standalone commercial product.

However, certain advertising and analytics integrations may involve sharing identifiers or website activity with third-party platforms for advertising, attribution or audience measurement purposes, as described in this Privacy Policy.

Any such disclosures will be subject to applicable legal requirements.

8. OVERSEAS DISCLOSURE AND DATA PROCESSING

Some of our technology providers, manufacturers, logistics partners and other service providers may operate outside Australia.

As a result, personal information may be stored, accessed or processed in other countries.

These may include the United States, United Kingdom, Singapore, New Zealand and other jurisdictions where our service providers or their infrastructure operate.

Overseas processing may occur in connection with:

• Cloud hosting and data storage.

• E-commerce platform operations.

• Customer relationship management.

• Marketing communications and analytics.

• Payment processing.

• Manufacturing and order fulfilment.

• International shipping and customer support.

Where required under Australian privacy law, we will take reasonable steps to ensure overseas recipients handle personal information consistently with applicable privacy requirements.

9. STORAGE AND SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Our security measures may include:

• Restricted access to customer information.

• Password protection and access controls.

• Secure website connections.

• Security features provided by our e-commerce and payment platforms.

• Appropriate technical and organisational safeguards.

• Monitoring and management of access to business systems.

• Secure deletion or de-identification of information when no longer required, subject to legal retention obligations.

Personal information may be stored electronically in systems operated by OTG or authorised service providers.

Although we take reasonable security precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where a data breach occurs, we will assess and respond to the incident in accordance with applicable law, including any notification obligations under the Notifiable Data Breaches scheme.

10. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Retention periods may depend on:

• The nature of the information.

• Order fulfilment and customer service requirements.

• Accounting and taxation obligations.

• Warranty and dispute resolution requirements.

• Applicable legal and regulatory obligations.

• Legitimate business recordkeeping requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is required or permitted by law.

11. ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated, irrelevant or misleading.

To submit a request, please contact:

info@onthegosports.com.au

We may need to verify your identity before processing certain requests.

We will respond within a reasonable period and in accordance with applicable privacy law.

In some circumstances, we may be legally permitted to refuse access or correction. Where required, we will explain the reason for our decision.

You may also request deletion of personal information. We will consider such requests in accordance with applicable law and our legitimate recordkeeping obligations.

12. MARKETING COMMUNICATIONS AND UNSUBSCRIBING

OTG may send marketing communications to customers and subscribers where permitted by law.

These communications may include product announcements, promotional offers, newsletters, new collections and other relevant updates.

We aim to ensure that electronic marketing communications comply with the Spam Act 2003 (Cth), including applicable consent, sender identification and unsubscribe requirements.

You may unsubscribe from promotional emails at any time by:

1. Opening a marketing email from OTG.

2. Selecting the Unsubscribe link.

3. Following the instructions provided.

Alternatively, you may contact us at info@onthegosports.com.au to request removal from our marketing communications.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional messages, such as order confirmations, invoices, production updates or delivery notifications.

13. SOCIAL MEDIA AND EXTERNAL WEBSITES

Our website may contain links to third-party websites, social media platforms and external services.

When you interact with these platforms, their own privacy policies and terms may apply.

OTG is not responsible for the privacy practices of independent third-party websites or services outside our control.

We encourage you to review the relevant privacy policies before providing personal information.

14. CHILDREN'S PERSONAL INFORMATION

Our products and services may include custom apparel for schools, junior sporting clubs and youth organisations.

Where orders involve children's personal information, such as player names, team details or personalisation requirements, we expect the person placing the order to have appropriate authority to provide that information.

We collect and use such information only as reasonably necessary to fulfil the relevant order or for another lawful purpose.

We do not knowingly use children's personal information for unrelated marketing purposes without appropriate authorisation.

15. PRIVACY COMPLAINTS

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, please contact us.

Email: info@onthegosports.com.au

Business: OTG Custom Apparel

ABN: 84 380 256 911

Please provide sufficient details of your concern so that we can investigate and respond appropriately.

We will review privacy complaints and endeavour to provide a response within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

For more information, visit:

https://www.oaic.gov.au

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements or privacy practices.

The latest version will be published on our website with an updated effective date.

Where appropriate or legally required, we may notify customers of material changes.

Any updated Privacy Policy will apply from its stated effective date, subject to applicable law.

17. CONTACT INFORMATION

For questions about this Privacy Policy, our privacy practices or the handling of your personal information, please contact:

OTG CUSTOM APPAREL

Registered Entity: The Trustee for JB & SH Family Trust

ABN: 84 380 256 911

Business Location: New South Wales, Australia

Email: info@onthegosports.com.au

Website: https://onthegosports.com.au